What if I told you there is a foundational storytelling technique that all successful business storytellers use – one, however, that isn’t noticed by many of us? I have a name for this secret tool: “Norm-Variance”. Let’s look at some examples. The iPhone launch January 9, 2007 was an epochal day in our times: the day when the first Apple iPhone was announced. Steve Jobs was in his element, mesmerising audiences near and far with his pitch-perfect storytelling. One sequence that stood out for me in particular, was how he introduces the iPhone itself. Initially he toys with the audience indicating …